Returns & Exchanges Policy
Should your goods be damaged upon receipt, The Light Company will offer a full refund, exchange or replacement in accordance with our obligations under the Competition and Consumer Act 2010 (“Act”).
For CHANGE-OF-MIND returns or exchanges, The Light Company will not cover the cost of delivery. A 20% re-stocking fee applies to all returns or exchanges accepted by The Light Company, per transaction. All good must be returned in original packaging, resalable condition and uninstalled.
The above does not apply for faulty goods, damaged goods or goods that are not as described/fit for purpose it was intended. In these instances, you are entitled for a full refund/exchange at no cost to you.
1) A 20% re-stocking fee applies to all CHANGE-OF-MIND returns or exchanged accepted by The Light Company, per transaction.
2) Product that have been installed or used cannot be returned for a change of mind refund/exchange.
Regular order processing times apply.
To receive a replacement product or part, any physical damage to your product must be reported to The Light Company within 10 days of receipt. In this case we are happy to assist you in receiving a replacement as soon as possible.
Product Warranties Policy
All fittings have a minimum 12 month manufacturer’s warranty if installed by a qualified licensed electrician (excluding globes). Please keep a copy of your tax invoice provided with your purchase, and your electricians full details (including licence number) as these are required to put forward a warranty claim. If you are having troubles, please do not hesitate to call The Light Company on (02) 69 397 977 we will be more than happy to point you in the right direction.
NOTE: The warranty of each product is provided by the manufacturer, not The Light Company.
Every product will come with a warranty card/sheet, which fully explains the processes and information required to put forward a warranty claim with the manufacturer. You must keep your warranty form and proof of purchase to successfully lodge a warranty claim.
IMPORTANT: Unless a product is labelled DIY (Do-it-yourself), all electrical and installation work must be performed by a licensed electrician, otherwise the products warranty in instantly voided. The Light Company will not be held responsible for negligent installation of any product.
Orders, Deliveries and Shipping Policy
All orders made on our website have the option of being sent to you or picked up in store. All deliveries are carried out by Australia Post or Couriers. It is strongly suggested that you have your order delivered to an address where you or somebody on your behalf will be present during business hours to safely accept and sign for the delivery of your order. Ordered cannot be delivered to post offices boxes. Please specify an address for delivery that is either your place of residence or your place of business.
We offer Click and Collect from Two locations:
The Light Company Wagga - 180 Hammond Ave, Wagga Wagga, NSW 2650
Building Innovation Centre Canberra - 23 Kemble Court, Mitchell, ACT 2911
All order within NSW, ACT & VIC are entitled to free shipping if the order exceeds $200. Order under $200 will be charged a flat rate of $20 for shipping (NSW, ACT & VIC only). We do not ship to QLD, SA, WA, NT, TAS or overseas.
We will process your order within 1-4 working days. If for any reason there is a problem processing your order, such as your items needing to be ordered from a supplier, we will contact you via phone call or email immediately. Deliveries generally take from 3-7 days if items are in stock, 7-14 days if items need to be ordered from supplier.