Terms and Conditions | Shipping & Returns Policys

Terms & Conditions

 www.thelightcompany.com.au online facilities for the advertising and marketing of Light & Tile Company Pty Ltd ABN 74 066 224 440.

The Light Company may alter any of our Terms & Conditions from time to time without notice. It is your responsibility to monitor the amended Terms & Conditions. All changes are effective from the date of posting on this web site and immediately supersede any prior version.

THE FOLLOWING TERMS AND CONDITIONS CONSTITUTE A LEGAL AGREEMENT (THE "AGREEMENT") BETWEEN YOU AND THE LIGHT COMPANY, PLEASE READ ALL OF THE FOLLOWING TERMS AND CONDITIONS. BY USING THE LIGHT COMPANY WEBSITES, YOU INDICATE YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS. IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS, PLEASE EXIT OUR WEBSITE.

Where to the fullest extent permitted by law. The Light Company does not make any representation, warranty or endorsement of any kind, whether express or implied, with respect to the information or material contained herein or the accuracy, reliability or completeness thereof. In addition, makes no representation as to the accuracy, ownership or any other aspect of information or material contained in any third party advertisements that may appear on this website or with respect to any information or content that is otherwise accessible from this website via hyper-links to other websites maintained by other companies and organisations; and expressly disclaims all representations and warranties, express or implied, with respect to the products and merchandise, including but not limited to warranties of merchantability or fitness for a particular purpose.

Any and all comments, concepts and ideas (“Materials”) submitted by users during the course of their visit to the The Light Company website become the property of The Light Company

The Light Company shall not be responsible for any incorrect or inaccurate information, whether caused by web site users/contributors or by any of the equipment or programming associated with or utilized with this website, or for any technical or human error which may occur in the course of the operation or administration thereof.

And as such the user hereby where arising out of, or incidental to, the user’s access to this website waives, releases, forgives, discharges and relinquishes any and all claims that he/she may have against The Light Company, its related bodies corporate, directors, employees, agents and representatives, by the reuse of the information or materials of this website.

This website, or any portion thereof, may not be reproduced (other than solely for personal use). This web site must not be adapted, duplicated, modified, copied, sold or otherwise exploited for any commercial purpose without the written consent of The Light Company.

Copyright in the information and materials contained in this website, together with any trade mark, logo and/or other intellectual property featured herein, is owned by The Light Company, or otherwise reproduced by it with permission from the relevant owner/licensee, or indicated as a copyrighted item as required.

Cancellations or changes 

Cancellations or changes to an order will only be accepted before it has been processed for shipment or been shipped

 

Returns & Exchanges Policy

Should your goods be damaged upon receipt, The Light Company will offer a full refund, exchange or replacement in accordance with our obligations under the Competition and Consumer Act 2010 (“Act”).

For CHANGE-OF-MIND returns or exchanges, The Light Company will not cover the cost of delivery. A 20% re-stocking fee applies to all returns or exchanges accepted by The Light Company, per transaction. All good must be returned in original packaging, resalable condition and uninstalled.

The above does not apply for faulty goods, damaged goods or goods that are not as described/fit for purpose it was intended. In these instances, you are entitled for a full refund/exchange at no cost to you.

NOTE:
1) A 20% re-stocking fee applies to all CHANGE-OF-MIND returns or exchanged accepted by The Light Company, per transaction.
2) Product that have been installed or used cannot be returned for a change of mind refund/exchange.

Regular order processing times apply.

 

Damaged Products

We or a 3rd Party inspect and check your product before packing and sending, therefore in the unlikely event the good/s has been damaged in transit please contact us within 24 hours of receiving your order. A replacement item will be sent freight free. We will also organise collection and inspection of damaged goods. If goods are found to be free of defects or the product is not functioning properly as a result of faulty installation then The Light Company reserves the right to charge the customer a service fee.

To receive a replacement product or part, any physical damage to your product must be reported to The Light Company within 10 days of receipt. In this case we are happy to assist you in receiving a replacement as soon as possible.

 

Product Warranties Policy

All fittings have a minimum 12 month manufacturer’s warranty if installed by a qualified licensed electrician (excluding globes). Please keep a copy of your tax invoice provided with your purchase, and your electricians full details (including licence number) as these are required to put forward a warranty claim. If you are having troubles, please do not hesitate to call The Light Company on (02) 69 397 977 we will be more than happy to point you in the right direction.

NOTE: The warranty of each product is provided by the manufacturer, not The Light Company.

Every product will come with a warranty card/sheet, which fully explains the processes and information required to put forward a warranty claim with the manufacturer. You must keep your warranty form and proof of purchase to successfully lodge a warranty claim.

IMPORTANT: Unless a product is labelled DIY (Do-it-yourself), all electrical and installation work must be performed by a licensed electrician, otherwise the products warranty in instantly voided. The Light Company will not be held responsible for negligent installation of any product.

 

Orders, Deliveries and Shipping Policy

All orders made on our website have the option of being sent to you or picked up in store. All deliveries are carried out by Australia Post or Couriers. It is strongly suggested that you have your order delivered to an address where you or somebody on your behalf will be present during business hours to safely accept and sign for the delivery of your order. Ordered cannot be delivered to post offices boxes. Please specify an address for delivery that is either your place of residence or your place of business.

We offer Click and Collect from The Light Company Wagga - 180 Hammond Ave, Wagga Wagga, NSW 2650

All orders over $350.00 are entitled to free shipping. Orders under $350 will be charged a flat rate of $20.00 for shipping.

We will process your order within 1-4 working days. If for any reason there is a problem processing your order, such as your items needing to be ordered from a supplier, we will contact you via phone call or email immediately. Deliveries generally take from 3-7 days if items are in stock, 7-14 days if items need to be ordered from supplier.